We provide free shipping within the UK on all guitars and amps via UPS. This is a tracked and signed for service and your goods are insured to their full amount. If you would like an item to be shipped outside of the UK then please contact us to provide details. All orders are shipped complete. We will hold all products ordered until we are able to ship the entire order at once.
Same Day Shipping
We ship all orders as soon as possible and same day if the order is placed before 3PM GMT on any weekday.
1-3 business days.
Damage & Loss
All purchased goods are tested to ensure that they are functioning correctly and quality checked before shipping. If an item arrives damaged, please contact us immediately to arrange a free collection.
Returns & Exchanges
Returns & exchanges can only be made under certain circumstances, excluding damaged goods.
We do not offer refunds. The purchased goods will be exchanged for store credit subject to an inspection of returned goods for wear and abuse. Additional deductions may apply subject to this inspection. All returns must be made within 14 days of purchase.
The postage costs will be deducted. Returns must include original packaging, manuals and warranty cards.
Any returns made after 14 days will be refused.
Please contact us to discuss and arrange a return and we can inform you of your options.